I ordered two of these and one of them was brand new but the other was used.
Thank you for your feedback, Andrew. We strive to provide our customers with the highest quality products, and we sincerely apologize for the mix-up with your order.
After looking into this, we found that the manufacturer mistakenly sent one new and one used gearbox. We appreciate you bringing this to our attention, and to make things right, we’re sending you a brand-new replacement at no cost.
Please don’t hesitate to reach out if you have any further questions. We truly appreciate your business and the opportunity to correct this!
Ordered this motor and it said two weeks. I recieved it in a couple days.
