Quality counts if you require specialized electrical and mechanical equipment for your organization, so hunting for products that exceed expectations should be top of the list. However, getting these products delivered on time and within budget are trade-offs every company needs to make.
An industrial equipment supplier can provide many of the products that you’re looking for under one roof, so you will not have to go shopping around for multiple vendors, which will improve your turnaround time. Unfortunately, not all equipment suppliers work with the dedication and professionalism required for a productive partnership.
If you’re in the search for an equipment supplier, picking one from the multitude of options can be quite a challenge. To help you narrow down your search, here are five things to look for in an industrial equipment supplier.
1. Knowledge about the industry.
An industrial equipment supplier should be well versed in the nuances of the industry, to understand your needs. They should also be able to offer advice on how to maintain the product and which one is suitable for a particular purpose.
2. Great customer service.
We all enjoy service with a smile, so make sure to check online reviews to see if there are favorable comments regarding the decorum of the staff. It’s also possible to get an inkling of the service they are likely to offer from a telephone conversation with them. So once you’re done checking the references online, it’s time to pick up the phone.
3. Rapid response to price and delivery.
Receiving supplies in time can improve cash flow. Also, competitive pricing can boost your bottom line significantly, which makes getting a rapid response for an estimate important. This way you can compare prices quickly. You can also look at testimonials to gauge if you will get supplies delivered promptly.
4. Trust and loyalty.
You should feel confident that the supplier is looking out for your best interests. This trust and loyalty will build goodwill and cement bonds for long term synergy. You can ask if the supplier offers a credit period, extended warranty or special discounts to loyal customers. You could also check how long the company has been in business and if reputable companies have been dealing with them for many years.
5. Keeping in touch with the customer throughout the order process.
An industrial equipment supplier should have an efficient logistics system in place. It should be able to track the flow of supplies from the point of origin to the final destination. This information should be available to the customer and communicated at regular intervals for peace of mind.
With over fifteen years in the industry, P&P Distributors offers electrical and mechanical components for the printing, packaging, food, and pharmaceutical industries. Our head office in Whitestone, New York, services clients all across the United States and globally. We work with more than 400 manufacturers to supply each client with products to meet even the most specific of requirements and highest standards of quality.